Return Policy
Return Policy
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Welcome to Arteyn. We want you to be completely satisfied with your purchase. If for any reason you are not happy with a product, we offer a straightforward return and exchange policy to ensure your shopping experience is worry-free.
Eligibility
To be eligible for a return or exchange, please ensure the following:
- The item is unused and in its original condition.
- It is returned within 30 days of receipt.
- The original packaging is intact.
How to Initiate a Return
To start the return process, please follow these steps:
1. Contact our customer service team at arteyn.com to request a Return Authorization (RA) number.
2. Pack the item securely in its original packaging and include the RA number.
3. Ship the item back to us using a trackable shipping method.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
Refunds and Exchanges
Upon receiving your return, we will inspect the item and process your refund or exchange promptly. Refunds will be issued to the original form of payment. Exchanges will be shipped out as soon as possible.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.
Non-Returnable Items
Some items are not eligible for return due to hygiene reasons or manufacturer restrictions. These include food items and perishable goods.
Contact Us
If you have any questions about our Return Policy or need assistance with a return or exchange, please reach out to us at arteyn.com.